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Mechanical engineering:
REMOTE DIAGNOSTICS
Today the Finnish metal and engineering companies are enhancing
their competitiveness by focusing on new business concepts
and by offering their customers comprehensive solutions that
directly improve their profitability. For example, Metso Corporation,
which supplies process industry machinery, systems and after-sales
services with operations in some 50 countries, is expanding
its scope from machine manufacturing to a knowledge-based
technology company, with a strong focus on after-sales services.
The Metso Future Care business concept focuses on improving
the efficiency, quality and competitiveness of the customers’
industrial core processes throughout their life cycle. The
range of Future Care services extends from expertise in investment
planning to after-sales service and remote diagnostics of
total production lines. The concept is based on Metso’s
exceptionally large installed machinery base, its global network
of service centres, and the integration of the latest process
automation and ICT solutions in its products and services
among the fibre and paper industry as well as rock and minerals
processing.
Via its remote diagnostics centers, Metso is able to work
on a continuous online connection with the customer’s
production facility,regardless of its geographical location.
Remote diagnosis makes it possible to predict maintenance
and react rapidly to possible disturbances, helping the customer
minimize his downtime and maintenance costs.
Published 2003
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